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FAQ




What do the measurements mean for Gotye Tees?

Imagine the Tee laying flat on a table. Height is the distance between the hem at the back of the neck and the bottom hem. Width (or Chest) is the distance between the armpit joints.

What do the measurements mean for Gotye Hoodies?

Imagine the Hoodie laying flat on a table. Height is the distance between the shoulder joint (where the sleeve meets the cap) and the bottom hem. Width (or Chest) is the distance between the armpit joints.

Why do I get charged the same postage for every item, even if I order more than one item?

Whilst we try to minimise postal charges, we ship every item separately in order to minimise the risk/cost on the (very rare) occasion that a shipment does not reach you.

Is it possible for Gotye to add a dedication to my purchase, or sign it?

Unless he is difficult to locate (touring), we will do our best to accommodate your request in this regard. Please mention it in the message section of your Paypal purchase order. Beware this is only practical for CDs and vinyl records, and we will have to remove the protective outer wrapping of your purchase.

Is the Gotye Mailman a real person?

He appears real at times, like when he makes simple speling mistakes or when he licks stamps that are self-adhesive. However, the speed with which he processes the orders is definitely other-worldly. You can send feedback relating to your order to orders@gotye.com.

Why are there not always prices for digital products on gotye.com?

iTunes distributed digital product prices vary with the territory. All iTunes prices are available on iTunes.

Can you tell more about the mp3 file I'm purchasing?

The mp3's we sell are 320kbps MPEG-1 Layer 3 files, encoded with LAME3.97 and ID3-tagged v2.2. They should play on iTunes, Quicktime, Windows Media Player and other music players. They should provide you with Artist name, Track Title, and Album Title at minimum, depending on your media player. If you experience any problems with the file(s) you've downloaded, please email us at orders@gotye.com. We appreciate your feedback.

What if I don't receive the download link email to my digital file purchase?

Please email orders@gotye.com and let us know. We will sort it out for you.

Why has the product description for the Making Mirrors vinyl LP changed?

Basically, to ensure it's a brilliant-sounding record that you will want to play for a long time, Gotye has had to fundamentally re-direct the production process.

Gotye has had two test pressings of Making Mirrors done so far, and both of them didn’t sound good enough. It turns out the album is a very hard one to cut for vinyl- it has around 22 minutes of music per side (when the ideal is about 18 minutes per side), and it has some of the loudest, most compressed tracks near the inside of the A-side groove. This is basically a vinyl mastering engineer's nightmare.
The first test pressing had an infinite loop on one of the A-side tracks, resultant from the mastering engineer cutting the music too loud.
The second test pressing had a loud hum after the last track on the B-side and the A-side was sounding comparatively soft, quite thin and too close to the noisefloor of the vinyl medium for Gotye's liking (by that he means that the inherent hum, noise, pops and crackle you get from vinyl were impinging on the music too much).

So Gotye made a tough but necessary decision- do the record on double LP!

It's gonna sound louder, crisper and basically much better than if he tried to persist in cutting it for single LP.

To keep this double LP within the original budget, he's decided to press 1000 units instead of the initially announced 500. Unfortunately, the expected shipment date is a little bit further out from what was initially announced. However, the free digital download card will be sent out to you immediately after receiving your pre-order.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. Please ensure your name and address details stored in your Paypal account are current.